A key wave in the telecom industry today is the idea of Managed Services(M&S) , otherwise known as the Outsourced Model. A lot of telecom operators now look critically into the M&S business case.
However, core to the heart of this outsourcing model for operators would be to ask the following questions:
1. What do I outsource?
2. How do I outsource?
3. How do I outsource without losing my competitive advantage - namely, the capability of my network to supply differentiated inimitable products and/or services?
4. How do i draft and enforce SLA(Service-level agreements) to ensure superior service-level management
Let us remember that in the telecom industry almost every component can be outsourced. However, caution must be taken not to lose 'strategic advantage' through outsourcing. After all, the key possession a Telco owns is the licence and hence does that mean that anybody with a 'deep pocket' can run a Telco company successfully.
As a Telecom C-class executive, one major question you should ask yourself is: "Is my company successful because we own a licence from the Regulator? Are we successful because we are able to combine in the most appropriate way the human and other resources available to our business? What are our core competence or core capabilities? and others which time would not allow me to fully discuss here.
Otherwise, is the Outsourced model sustainable? Are we short-term focused(4-5 years strategic focus) or are we long-term oriented(i.e. 10 - 20 years strategic plans)? What kind of industry are we in? How about forward, backward, horizontal and vertical integration risks?
When every other Operator has emplyed M&S, then how should we now differentiate ourselves? How do we intend to handle unethical behaviours and anti-competitve behaviours in the waters where we swim?
Having critically, considered the above, you should see clearly whether Outsourcing is a 'Trending' event just as you see on Twitter(little lifespan) or whether it is positioned to sustain the Business?
However, core to the heart of this outsourcing model for operators would be to ask the following questions:
1. What do I outsource?
2. How do I outsource?
3. How do I outsource without losing my competitive advantage - namely, the capability of my network to supply differentiated inimitable products and/or services?
4. How do i draft and enforce SLA(Service-level agreements) to ensure superior service-level management
Let us remember that in the telecom industry almost every component can be outsourced. However, caution must be taken not to lose 'strategic advantage' through outsourcing. After all, the key possession a Telco owns is the licence and hence does that mean that anybody with a 'deep pocket' can run a Telco company successfully.
As a Telecom C-class executive, one major question you should ask yourself is: "Is my company successful because we own a licence from the Regulator? Are we successful because we are able to combine in the most appropriate way the human and other resources available to our business? What are our core competence or core capabilities? and others which time would not allow me to fully discuss here.
Otherwise, is the Outsourced model sustainable? Are we short-term focused(4-5 years strategic focus) or are we long-term oriented(i.e. 10 - 20 years strategic plans)? What kind of industry are we in? How about forward, backward, horizontal and vertical integration risks?
When every other Operator has emplyed M&S, then how should we now differentiate ourselves? How do we intend to handle unethical behaviours and anti-competitve behaviours in the waters where we swim?
Having critically, considered the above, you should see clearly whether Outsourcing is a 'Trending' event just as you see on Twitter(little lifespan) or whether it is positioned to sustain the Business?
No comments:
Post a Comment